MSBS Helpdesk
For existing customers, please log onto the MSBS Solution Manager Incident Management portal.
Support provided by MSBS is powered by SAP Solution Manager
MSBS is using SAP Solution Manager as the central, integrated end-to-end platform to accelerate innovation, manage the application lifecycle and run SAP centric solutions.
MSBS is SAP certified Partner Centre of Expertise
A Partner Center of Expertise (PCoE) is a certified support center that provides SAP support to their customers. Such a center will conform to standards set by SAP regarding the certification of individual support consultants, technical infrastructure necessary to provide support for SAP software, as well as the business processes and deliverables which ensure a high quality of support.
SAP Enterprise Support
SAP Enterprise Support is proactive support designed to help you take full advantage of integrated SAP and non-SAP solutions, minimize risk, accelerate innovation and address application lifecycle management.
SAP Enterprise Support helps identify risks before they become issues, provides 24×7 expert support, and includes clear service level agreements, significantly increasing the availability of applications supporting business processes.
Clear deliverables to optimize business and IT
Mission Critical Support
SAP Enterprise Support provides the protection which is required for Mission Critical Businesses and Processes.
- Early Watch Alert Service
- Service Level Agreement
- 7×24 Support Advisory
- Early Watch Check
- 7×24 Root Cause Analysis
- Accelerated and predictable message processing
- Transparency of message processing through different Support Engineers
- Access to global Network of Support Engineers and Developers
- SAP Solution Manager (monitooring, root cause analysis)
Technical Quality Checks (TQC)
TQCs are remote services provided by SAP which help to reduce the customer’s risks and identify optimization potential